Customers of Coinbase Wallet may have login problems and may see $0 balances, according to Coinbase.

Customers of Coinbase Wallet may experience difficulties logging in and seeing $0 balances, Coinbase warned in a statement on August 28, 2023.

The problem, according to Coinbase, is brought on by a glitch in the Coinbase Wallet application. Customers that use the wallet on their mobile devices are impacted by the problem.

The problem is now being aggressively addressed by Coinbase. The business has given clients guidance on how to solve the issue on their own in the interim.

Issue

Customers who use the Coinbase Wallet on mobile devices are impacted by the problem. Customers may see an error message when they attempt to log in to their accounts.

Customers that are able to log in can see that their balances are displayed as $0. This is so that Coinbase Wallet cannot access the cryptocurrency that its users have stored.

Solution

Customers have received guidance from Coinbase on how to solve the problem on their own. In order to fix the issue, clients should:

remove the Coinbase Wallet application from their smartphone.
Restart their smartphone.
From the App Store or Google Play, get the most recent version of the Coinbase Wallet application.
Customers can get in touch with Coinbase's customer service if they try these methods but still encounter problems.

Impact

An unidentified number of Coinbase Wallet users are impacted by the problem. The number of consumers that may be impacted has not been estimated by Coinbase.

Customers of Coinbase Wallet may see major effects as a result of the issue. The inability to access one's cryptocurrency prevents one from carrying out activities like purchasing, selling, or transferring cryptocurrency.

Conclusion

The problem is now being aggressively addressed by Coinbase. The business has given clients guidance on how to solve the issue on their own in the interim.